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Coronavirus (COVID-19) situation: Change to services

For appointments, please call 020 3733 5849. For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department.

Please note that our Urgent Care Centres in London Bridge and Chelsea are currently closed.

Click here for our latest information

About urgent care

Our urgent care centers provide rapid-access to the care you need now, whether it’s for you, your children, or any of those closest to you.

Located across a number of our HCA UK London hospitals, our urgent care service is available to treat children and adults who experience sudden health problems or injuries.

We are able to treat a wide range of minor illness and injuries, although some additional exclusions now apply. 

For patients aged 0-17 years only, please visit the Urgent Care Centre for Children at the Portland Hospital.

Please note that for any life-threatening conditions, we always recommend that you should call 999 or go to your nearest emergency department immediately.

How urgent care works

  • What happens at an urgent care centre? icon plus

    Once you have been given an appointment time by our urgent care team, you can travel to the centre.

    When you arrive at an HCA UK Urgent Care Centre, you’ll be met by a member of our urgent care team, who will register you and do a COVID-19 assessment. You’ll then be seen by a triage nurse, who will carry out an initial assessment with you to discuss your symptoms and make an initial judgement about your condition.

    You'll then be seen by one of our urgent care doctors, who will conduct a more thorough diagnostic physical examination and order any additional tests if required. 

  • Do I need an appointment for urgent care? icon plus

    We are not currently able to accept walk-in appointments. To make an appointment at a HCA UK Urgent Care Centre, please call 020 3733 5849.

    Opening times will vary by centre, so please be sure to check the associated page for opening hours before visiting.

  • What if I need further treatment? icon plus

    Our urgent care doctors are able to cope with most conditions, successfully treating around 85% of patients immediately on-site. However, for those requiring further diagnostic tests, such as MRI or CT scanning, or further hospital treatment, we have a permanent rota of on-call consultants from multiple medical specialties who are available to provide care quickly.

    We are able to provide a consultant referral. From this point, costs can be covered by obtaining authorisation for use of private medical insurance. Alternatively, you can choose to self-pay.

Our urgent care expertise

When you visit an HCA UK Urgent Care Centre, you'll gain access to our world-class network of London private hospitals. All of our hospitals are equipped with the latest in diagnostic imaging technology and offer full access to pathology testing. 

Each hospital also offers full intensive care back-up (Level 3 critical care), including paediatric intensive care (PICU) at The Portland Hospital for Children. Each of our hospitals specialise in acute care, which provides you the reassurance that whether it is you or your loved ones who are under our care – you’re in safe hands from a consultant – in either an outpatient or inpatient setting.

 

How to access our Urgent Care Centres

We are not currently able to accept walk-in appointments. To make an appointment at a HCA UK Urgent Care Centre, please call:

020 3910 2412

For any life threatening conditions patients should always call 999 or go the nearest NHS emergency department

Urgent Care locations

We provide exceptional instant response to sudden onset of illness, urgent medical conditions and sports injuries. We are no longer accepting walk-in patients, you will need to book an appointment in advance.

  • Portland-Hospital-UCC

    Urgent Care Centre for Children

    Urgent Care Centre for Children

    The Portland Hospital, 215 Great Portland Street

    London W1W 5AH

    Enquiries 020 3733 5849
    Opening times Our opening times have been adjusted please see below for the latest times and days

  • The Wellington Hospital

    Urgent Care Centre St John's Wood

    The Wellington Hospital

    8A Wellington Place

    London NW8 9LE

    Enquiries 020 3910 2412

  • The Princess Grace Hospital

    Urgent Care Centre Marylebone

    Urgent Care Centre Marylebone

    The Princess Grace Hospital 42-52 Nottingham Place 

    London W1U 5NY

    Enquiries 020 3910 2412
    Opening Times 8am - 8pm Monday to Sunday

Receptionist giving patient directions

Urgent care prices

An initial consultation with an urgent care doctor is £100 for adults, and £150 for children (UCC for children at The Portland Hospital only).

Our price list is a guide to the costs of treatments carried out within the Urgent Care Centre, which are paid for on a self-funded basis. It is possible you may need one or several items from this list.

If you need further care via a consultant referral, the cost of ongoing care will be explained to you. At this stage, if you have private medical insurance, you will be able to seek authorisation for treatment.

It is also possible to self-pay for treatment in any of our hospitals, and pricing can be explained to you by our business offices.
 

Urgent Care for Children

At The Portland Hospital, we provide quick access to urgent care for children under the age of 18. This is the first specialist urgent care centre for children in the UK private health sector.

Nurse with child patient

Urgent Care Centre for Children opening hours

Due to Covid-19, the timings to our urgent care service has been changed. Please check our webpage for our new opening hours

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