The HCA UK Medical Concierge Centre

A 24/7 clinician-led service creating time-sensitive medical pathways for our clients

The Medical Concierge Service, based in London, provides a single point of contact where all healthcare needs are assessed, so a unique, tailored pathway through HCA UK’s medical network can be created. From initial consultations, tests and screenings to diagnoses, second opinions and transfers, we are here to help. We’ve worked with patients in 59 different countries to organise their transfers and care, so we’re experienced in navigating myriad healthcare needs and bureaucratic processes that could otherwise delay access to treatment.

"I suffered multiple fractures and other injuries, including concussion, whilst skiing in Switzerland and was airlifted to an intensive care unit in a Swiss hospital. I was having to try and co-ordinate two insurance companies to get myself transferred back to the UK under medical supervision and gain admission to a UK hospital. 

This was a daunting experience, not helped by my injuries, and I desperately needed someone experienced to help co-ordinate the myriad of officialdom to be able to do this. 

I was recommended to use the HCA UK Medical Concierge Service and they were invaluable in taking the stress out of a very difficult situation and liaising between hospitals in the UK and Switzerland, doctors in both countries and the two insurance companies to get me home safely under medical supervision and gain admission to a London hospital.

I cannot thank them enough for the services and care they provided when I most needed it.”

We can admit complex, time-critical cases to all HCA UK sites. Patients have their care managed by a clinician who works with the referral team to ensure patients are admitted to the most appropriate hospital.

In the case of a life-threatening condition or a major accident, we recommend calling 999 for an ambulance and immediate transfer to an NHS hospital for comprehensive emergency care. When the hospital feels the patient is medically stable, we can co-ordinate their transfer into a private HCA UK hospital for the rest of their care.

Our facilities include:

• 24-hour Acute Admissions Unit 
• On-site intensivist 
• Coordination of care with relevant medical specialists
• Multidisciplinary team expertise, including ICU nurses specialising in repatriation medicine

If you or your loved one are currently admitted as an inpatient to either a private or NHS hospital and would like to be transferred to an HCA UK hospital, the HCA UK Medical Concierge Centre can arrange this for you, wherever you are in the UK.

Our team will co-ordinate the handover and admissions process on your behalf to make things as easy as possible. If an ambulance is required as transport for the transfer to our facility, we’ll organise that too.