CaRi-heart technology
Revolutionary new technology to assess the risk of a serious heart condition or heart attack – many years before anything happens.
For seamless transfers to our private hospitals 24/7, 365 days a year
If you or a family member want to be transferred to our hospitals across London, Birmingham and Manchester, we’ll arrange this for you. Coordinating the admission process on your behalf to make things as easy as possible, our Medical Concierge Centre acts as the single point of contact for time-sensitive hospital referrals, connecting with our clinical nurse advisors from the first interaction to personally tailor and support your medical journey. It’s important you check whether your insurance policy, if you have it and want to use it, can cover the services provided.
If you’re looking for an ambulance to transport you or your loved one, we’ll organise that too. Please check your policy to find out if you are covered for the transport costs for your hospital transfer. If you don’t have private medical insurance, you can pay for the transport directly.
All HCA UK hospitals are rated ‘Outstanding’ or ‘Good’ by the Care Quality Commission
What we offer
With access to over 3,000 multidisciplinary consultants, our hospitals provide leading care for a range of medical specialties. From initial consultations to tests, screening and second opinions, we’re experienced in navigating a myriad of healthcare needs – routine or complex - whatever you need, we’re here.
We’ll coordinate the admissions and handover process on your behalf to make things as easy as possible. Our Clinical Nurse Advisors will personally support you through your medical journey.
And if you are overseas? Since launching, our team has organised transfers to our private hospitals for patients from around 60 countries – including those in medical emergencies or natural disasters requiring urgent repatriation and onward treatment. Our teams regularly communicate with insurers, embassies and international organisations, and can support with translation services, if required.
Seamless admission
Our aim is to ensure you receive a seamless journey from wherever you are currently receiving treatment to your admission to one of our private hospitals.
We will coordinate the handover and admissions process on your behalf to make things as easy as possible, at no cost to you. Our Clinical Nurse Advisors will personally support you through your medical journey.
If you have private medical insurance, please check your policy to find out if you are covered for the transport costs for your hospital transfer. If you don’t have private medical insurance, you can pay for the transport directly.
High-quality private care
HCA Healthcare UK is one of the leading private healthcare providers in the UK. We provide expert medical care across our system of hospitals and outpatient clinics.
All of our hospitals are rated Good or Outstanding by the Care Quality Commission (CQC). We have a higher proportion of Outstanding CQC ratings than any other private hospital group in the UK.
In the case of a life-threatening condition or a major accident, we recommend that you dial 999 for an ambulance and immediate transfer to an NHS hospital for comprehensive emergency care. When the hospital feels that the patient is medically stable, we can co-ordinate their transfer into a private HCA UK hospital for the rest of their care.
INTERNATIONAL PATIENTS
Wherever you are in the world
If you are an overseas patient requiring medical repatriation and you have international private medical insurance this can sometimes be used to cover transport costs. It’s worth checking your policy before you call so you know whether this is able to be covered. But don’t worry, these can always be paid on a self-pay basis, if you prefer.
Life-threatening or complex trauma
In the case of a life-threatening condition or major accident, please call 999 in the first instance (or the relevant emergency number in the country you are in) for an immediate transfer to hospital. Following this, we would be able to coordinate transfer into HCA UK via our Medical Concierge Centre.
Get in touch today
All it takes is one call to 020 3553 1472 or email enquiries.concierge@hcahealthcare.co.uk.
Patient testimonials
"A representative from the Medical Concierge Centre initially spoke to me and they were very reassuring and helpful. We’d had a stressful and emotional day but they were amazing when it came to get the admin and everything was sorted quickly so we didn’t have to worry. I want to say a big “thank you” to the ladies who accompanied my dad to The Harley Street Clinic by ambulance. They were so friendly and cheerful, whilst also clearly being very mindful of his condition and what he needed. It made all the difference."
Patient transferred to The Harley Street Clinic
"The Concierge Centre team are stars. Their professionalism, dedication, manners and promptness were remarkable. On behalf of our entire family, I send our thanks for all their help getting my dad transferred to The Wellington Hospital. Keeping me updated every step of the way, they were incredibly responsive and worked directly with various stakeholders to arrange everything. They made what was a difficult day for our family a lot more bearable, even staying later in the evening to complete this transfer. We will always appreciate it."
Family of patient transferred to The Wellington Hospital
Get in touch today
Our concierge service is just a phone call or email away. Whatever your healthcare needs are our team can support you with a single point of contact. We operate 24/7, 365 days a year with a rapid response for every enquiry.
Every call is important to us.
FAQs
Our Medical Concierge Centre will call your NHS team and speak to the medical team on the ward. They will provide your written consent, discuss your case and request your medical notes.
No, they won’t. We have an image exchange portal system in place which allows for the electronic transfer of images to HCA UK.
Some private medical insurers, including international, will cover your ambulance costs. However, it is more common for the patient to be responsible for these fees. We will advise the patient of any costs prior to arranging the ambulance transfer.
We always take patient preferences into account. However, there may be clinical reasoning for suggesting a different facility. and will be discussed on a case-by-case basis.
We are more than happy to discuss this with the ambulance crew and paramedics if this is something you specifically want.