The Shard Outpatients

Talk to any of our administrative staff. They’ll help you find other departments, locate your next appointment, support you with insurer queries, find cafes and restaurants nearby, and more.

Nothing is too much trouble for our friendly reception and concierge service.

To keep our spaces safe, we’re asking people to come to HCA UK at The Shard unaccompanied. However, if you need assistance on your visit, carers can be allowed if you prearrange this with our concierge, or your consultant’s secretary. Our nurses will be here to support you at all times during your visit.

Please be aware that while your diagnosis may start at HCA UK at The Shard, you may have to visit other departments such as endoscopy or cardiology, which are a few minutes away from the centre. So allow for some time if needed.

 HCA UK at The Shard is home to our on-site pharmacy. Should you need any medication, your doctor will provide you with a private prescription that you can pick up before you leave.

Our clinical pharmacists can also offer pharmaceutical advice and provide information on a range of other health issues including drug information.

If you’re insured, you’ll need a referral from your GP to authorise paying for consultations, diagnostics and subsequent treatment. But you don’t need health insurance to be seen quickly.

If you’re looking for a diagnosis or treatment and don’t want to wait, you can pay for consultations, scans and treatments as and when you need them. Call our self-pay team on 020 3553 6743 and they’ll guide you through the options.

 HCA UK at The Shard is two-minutes’ walk from London Bridge station and the underground. However, we understand that many people want to drive at the moment to avoid public transport.

Although parking is limited, there is an NCP car park just 4-minutes’ walk. To make parking less stressful, we have a parking discount code which we will give you when you book your appointment. 

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