Practice Manager

Job Title: Practice Manager | Fertility Clinic

Location: The Lister Hospital, Chelsea Bridge Road, SW1W 8RH
Hours: Full-time, 37.5 hours/week (Mon - Fri, 9am - 5pm)
Salary: Up to £45,000 per annum (dependent on skills and experience)
Role: Permanent, Fully on-site

We’re looking for a Practice Manager to join our dedicated Fertility team at The Lister Hospital in the heart of Chelsea, London.

In this role, you’ll oversee the daily operations of our busy Fertility Clinic, managing a team of 18 support staff and collaborating with 10 Consultants. If you're passionate about delivering exceptional patient care, driving operational excellence, and leading a team with purpose, this is the role for you.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Operational Management: Oversee clinic operations, ensuring efficient workflows and smooth coordination across teams.
• Staff Leadership: Recruit, train, and manage a diverse team, promoting a positive work culture and fostering professional growth.
• Patient Care: Ensure high-quality, compassionate care and a seamless patient experience from start to finish.
• Compliance & Quality: Maintain regulatory compliance, implement quality assurance programs, and manage clinic systems to ensure excellence in patient services.
• Financial Oversight: Monitor billing, insurance claims, and payments while keeping a close eye on clinic budgets and financial performance.

What you’ll bring:

• Several years of experience in practice management, preferably within fertility or reproductive medicine, or as a Senior Medical Secretary in fertility seeking growth.
• Strong leadership, communication, and organizational skills with a proven ability to manage a diverse team and drive operational success.
• In-depth knowledge of healthcare regulations, medical office operations, and patient care.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.

You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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